Archive for the ‘Sprint’ Category

I’ve been a Sprint PCS customer for about 7 years now. I’ve always had great things to say about their customer service. They’ve always treated me well. When I was temporarily living in a hotel for 6 weeks, they comped all my overage minutes, no questions asked for 2 months. But now something has changed that is starting to annoy me. Over the past few months I’ve been receiving advertising text messages. I’ve never signed up to receive them and they come through similar to a voicemail notification which means I’m usually fumbling for my phone only to realize it’s another meaningless ad.

What I want to know is, what has changed? Like I said, I never received this spam for the first 6+ years of my service. Now I have to go figure out how to get off this spam list. Has Sprint ever heard of opt-in? Why should I have to do all the work? If this is going to be how Sprint treats its most loyal customers, then I’ll be finding another phone service. That Apple phone is looking better and better.

Read Full Post »